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Online Bill Pay FAQ
- How do I sign up for online bill pay?
- Does online bill payment cost anything?
- Can I pay with a credit card?
- How do I change my banking information?
- Can I cancel a payment once it has been submitted?
- How long does it take for my JEA account to reflect the payment?
- I paid my JEA bill online, but it did not ask me for my banking information?
How do I sign up for online bill pay?
Log-on using your user name and password. If you don't have a user name or password, register with JEA at https://www.jea.com/login/register.asp. Once registered, log in.
Click View or Pay Bills. This page lists your accounts.
Click Pay Online and you will be taken to the online payment section of the website where you will see an Enroll button.
The enrollment section will ask you to verify the personal information that JEA has as well as ask you for valid bank account information.
Does online bill payment cost anything?
No, it is absolutely free.
Can I pay with a credit card?
No. Only payments made with a valid checking account are accepted for online bill payment. Just make sure your banking institution accepts electronic withdrawal.
How do I change my banking information?
Log-on using your user name and password. Go to view or pay bills and click pay online. You'll see a button that says Change Banking Information. You can add or delete accounts there.
Can I cancel a payment once it has been submitted?
No. Once a payment is submitted electronically, it cannot be cancelled.
How long does it take for my JEA account to reflect the payment?
Typically, your JEA account will reflect payment anywhere from two to four business days after submitting it electronically. Your bank account can show payment anywhere from immediately up to 48 hours.
I paid my JEA bill online, but it did not ask me for my banking information?
JEA recognizes that you have previously paid you bill by phone using our IVR payment system. We used the same information you provided then so you would not have to enter it again.
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