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Home > For Your Home > Customer Care > How to Read My Bill > Page 1 of 2 (front) >

How to Read My Bill

Page 1 of 2 (front)

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Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

Neighbor to Neighbor / Prosperity Scholarship Fund check box: Check this box if you’d like to donate to JEA’s Neighbor to Neighbor program or the Prosperity Scholarship Fund. The Neighbor to Neighbor program provides financial assistance to families who find themselves in a crisis situation and are not able to pay their utility bill. The Prosperity Scholarship Fund supports the community's Blueprint for Prosperity initiatives to provide higher education and training for workforce and economic development. Please be sure to fill in the amount you would like to donate. This amount will be added to your bill each month until you tell us you no longer wish to contribute. Change of address box: Check this area if you need to update your telephone or address. Please be sure to fill out the reverse side of this form with your new telephone or address. Please Pay: This area reflects any past due amount, as well as any new charges for the current month. New Charges: This reflects any charges that were posted to your account for the current month. Balance Before New Charges: This reflects the difference between your previous balance and payments received since your last bill. Payment(s) Received: This area reflects any payments received since your last bill. Previous Balance: This reflects the amount that was due on your account last month. Message area: Check this space for important information about your account status, along with money-saving tips on conservation and updates on new products. TOTAL SUMMARY OF CHARGES: This reflects the total of all the services you receive from JEA. A complete breakdown for each of these services is listed on page two. Bill Date: This reflects the date you are billed for your services. Cycle: JEA has 20 billing cycles. Each account is assigned to one of the 20 billing cycles and is billed once a month. Account #: Your new account number is used to check your account when contacting JEA or to pay your bills online at jea.com. Customer Name: This area reflects the customer’s name.