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On July 7, 2025, Normandy Village Utility Co-op., the owner and operator of Normandy Village Utility (NVU) water and sewer systems, provided legal notice to the Florida Public Service Commission and the City of Jacksonville that it intended to abandon the NVU water and sewer systems. In response, the City of Jacksonville filed a petition requesting the Court appoint JEA as receiver of the NVU water and sewer systems.
On September 5, 2025, JEA became the receiver of the NVU water and sewer systems. During this receivership, JEA will control, operate, and maintain the NVU system but will not have final ownership of the utility or its infrastructure.
A receivership is a legal process intended to avoid interruption of water and/or sewer service to the customers of an abandoned utility. A receiver is appointed by the court to operate the abandoned utility and to determine how to dispose of the utility system in a way that continues utility service.
Over the next few months, you will see JEA employees in your area assessing the NVU water and sewer system and making necessary repairs. There will also be JEA customer advisors at the NVU office to answer questions and accept payments.
Upcoming Billing Schedule
Thank you for joining us at our recent Town Hall. We hope the information shared was helpful and answered your questions. If you couldn’t attend, you can view the presentation below. We’ll continue to keep you informed about future community engagement events for your area.
Download JEA’s Town Hall Presentation
We’ve gathered answers to some of the most common questions to help you better understand these changes and what they mean for you. If you still have questions or need assistance, please call 904-781-1194.
A receivership is a legal process intended to avoid interruption of water and/or sewer service to the customers of an abandoned utility. A receiver is appointed by the court to operate the abandoned utility and to determine how to finally dispose of the utility system in a way that continues utility service.
On July 7, 2025, Normandy Village Utility Co-Op, Inc., the owner and operator of the Normandy Village Utility (NVU) water and sewer systems, provided legal notice to the Florida Public Service Commission and the City of Jacksonville that it intended to abandon the NVU water and wastewater systems due to expenses exceeding revenues. Florida law, then, required that a receiver be appointed by the court to avoid interruption of service to NVU customers due to the abandonment. The court has appointed JEA as receiver to operate and maintain the NVU system until it disposes of the property of the utility.
JEA became the receiver of the NVU water and sewer systems effective September 5, 2025.
During this receivership, JEA will control, operate, and maintain the NVU systems but will not have final ownership of the utility or its infrastructure. JEA will determine the final disposition of the NVU systems as part of the receivership.
Your water and/or sewer rates are NOT changing at this time. JEA will provide notice before any change in rates, as may be required by law.
Your final bill from NVU will be sent on 9/05/25, payment due on 9/12/25. Beginning in October, you will be billed monthly for water and/or sewer services by JEA as receiver for the NVU system.
We will accept cash, check, and money order payments for your water and/or sewer bills. Checks and money orders should be made payable to NVU.
Payments will ONLY be accepted in person or by mail at the current NVU office. ONLY water and/or sewer payments will be accepted at the current NVU office.
JEA customer advisors will be at the NVU Office Monday - Friday, 9:00 a.m. - 1:00 p.m. and 2:00 p.m. to 5 p.m. to answer questions and accept payments.
Yes, meters will be read monthly, and your bill will be based on the amount of water consumed.
Meters are being assessed and repaired to ensure accurate readings for your water and/or sewer usage.
You should not experience any disruptions to service; however, we may need to temporarily turn services off if repairs are being made.
JEA’s preliminary inspections of NVU systems revealed major deficiencies requiring urgent action to protect health, safety, and compliance. To support the transition, JEA is seeking grant funding from FloridaCommerce.
Learn how the funding could improve the NVU water and wastewater systems.