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Home > For Your Home > Services & Solutions > Products and Services > Power Protection > Power Quality and Reliability Troubleshooting Guide >

Power Quality and Reliability Troubleshooting Guide

Problem

Description

Duration

Cause

Effect

Possible Solution

Temporary Interruption/Long-term outage

Planned or accidental total loss of power in a community

Temporary (2 seconds to 2 minutes)

Accidents, acts of nature, and automatic operation of utility equipment

Systems shut down

Loss of product or data

Uninterruptible power supply (UPS)

Uninterruptible power supply (UPS) and generator

Momentary Interruption / outage

Very short planned or accidental power loss

Milliseconds to a second or two

Accidents, acts of nature, and automatic operation of utility equipment

Equipment trips off, programming is lost, computer drives crash

Uninterruptible power supply (UPS)

Sag/Swell

Decrease (sag) or increase (swell) in voltage

Milliseconds to a few seconds

Major equipment start-up or shutdown, Short circuits, Undersized electrical circuit

Memory loss, data errors, dim or bright lights, motor stalling/stopping, equipment shut down

Uninterruptible power supply (UPS)

Voltage regulator

Power conditioner

Constant voltage transformer (CVT)

Relocate equipment to another circuit

Surge/Transient

A surge or transient is a sudden change in voltage up to several thousand volts (also called impulse or spikes)

Microseconds

Utility switching operations, starting or stopping heavy equipment or machinery, welding equipment, static discharges, Lighting

Processing errors, data loss, burned circuit boards, equipment damage

Surge suppressor

Surge protection device

Uninterruptible power

supply (UPS)

Isolation transformer

Improve grounding

Noise

Noise is an unwanted electrical signal of high frequency from other equipment

Sporadic

Noise is caused by electro-magnetic interference from appliances, microwave and radar transmissions, radio and TV broadcasts, arc welding, heaters, laser printers, thermostats, loose wiring, or improper grounding

Disturbs sensitive equipment such as computers, data loss

Uninterruptible power supply (UPS)

Isolation transformer

Noise filter

Check for proper electrical connection

Harmonic Distortion

Harmonic distortion is alternation of the pure sine wave due to non-linear loads on the power supply

Sporadic

Harmonic distortion is caused by non-linear loads such as fluorescent lights, computer equipment, and battery chargers

Overheating of motors, transformers, wiring

Decreased motor performance

Improper operation of electrical system

Harmonic filter

Isolation transformer

Electrically separate "non- linear" loads from affected equipment

Reroute communications cables away from power cables

Undervoltage / Overvoltage

An undervoltage or overvoltage is any long-term change below or above normal voltage

Lasting more than a minute

Overloaded wiring or equipment

Large load swings

Improper transformer setting

Voltage drop due to undersized wiring and faulty or poor electrical connections

Bright or dim lights

Equipment shutdown

Overheating of motor or lights

Process control errors

Uninterruptible power supply (UPS)

Voltage regulator

Constant voltage transformer (CVT)

Relocate equipment to another circuit

Transformer adjustment

Check for proper electrical connections


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