JEA Recognized for Helping Large Businesses

2014-10-16

Jacksonville, FL - JEA tied for second place with Portland General Electric in a customer satisfaction survey of utility key account customers. JEA received the award from E Source, an energy think tank based in Colorado that helps utilities with issues involving energy efficiency, utility customer satisfaction, program design and sustainability. The survey assesses how well utilities and account representatives are satisfying the needs of their large business customers.

Because the needs of commercial customers are so varied, JEA has an entire department dedicated to serving them – whether the business is big or small. The Key Accounts area consists of a Manager, Account Executives and support staff who serve as a single point of contact for the largest commercial and industrial customers in our service territory. This team is available 24/7 to support businesses with more complex utility needs and to assist in navigating JEA internal departments to assist with business needs, answer questions, provide guidance in technical matters, advise on solutions, billing inquiries, and advantages of JEA products and services.

The Business Support Center provides a dedicated service center for small to midsize businesses. This is a team of Care Consultants and Specialists who are available as a one stop shop for questions or service requests. The team has a dedicated number – 665-6250. It’s equipped to address issues ranging from bill inquiries to Energy Efficiency audits or rebate programs. This is a smaller team that can develop a more personal relationship with our business callers.

Category:

• corporate
• customer
• electric
• sewer
• water