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Contact Us

If you are reporting an outage or service issue, please click on "Report an Outage" below, or call (904) 665-6000, 24 hours a day, 7 days a week.

Customer Care Center

(904) 665-6000
(800) 683-5542
Monday - Friday, 8:00am - 7:00pm
Saturday, 8:00am - 12:00pm

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Payment Centers

When convenience is what matters most, stop by one of our authorized payment-only locations

JEA Office

Our Customer Care Center representatives are available to provide a full range of services to our customers. Visit our full service branch office to meet with a representative.

Claim Resolution

To file a claim resulting from your property being damaged due to JEA’s operations or vehicles, please call the City of Jacksonville’s Risk Management Division at (904) 630-4925. In the event of an after-hours emergency, an on-call claims adjuster is also available at this number. Learn more about our Claims Resolution process. 

* Payments made after 6 pm will be credited to your account at 7 am the next business day. Payments made on weekends will be credited to your account at 7 am Monday morning.

JEA Customers
If you have a jea.com account, you may log in to have your name, address, and account number conveniently included on the form for expedited processing.