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During the Storm

JEA works to keep the electricity on for our customers as long as safety permits and makes repairs as needed until winds exceed 45 miles per hour. Many of our employees ride out the storm in locations, such as our generating stations and operation-center.

You may have heard it all before, but it is helpful to review the basics of keeping you and your family safe during a storm.

If You Lose Power During a Hurricane

If you lose power during the storm, please do not call our call center. The main reason is that with a major storm, there will be extensive outages. JEA needs to do a damage assessment on the entire system before work can begin. We have a repair plan and will follow it to get the most customers back up as quickly as possible. We also cannot send our crews out during the brunt of the storm for their safety.

We will announce through the media when to begin calling. We ask you for patience during this time period. In the meantime:

  • Stay away from downed power lines.
    You don't have to touch a downed power line to be electrocuted. If the line is touching any object, including the ground, it poses a deadly hazard. Report downed lines immediately by calling 911.
  • Do not try to fix your service by opening transformers or any other type of JEA equipment.
    In addition to potentially causing more electrical damage, this can also result in serious injury or death.
  • Keeping safe is the top priority for our line crews.
    Please do not approach or talk to line crews and ask questions so that their progress is not slowed down and that they are not distracted while performing this potentially dangerous work.
  • If appliances were on when the power was lost, make sure all appliances are turned off.
    If left on, they could pose fire hazards when the power is restored.
  • If your home floods, have your electrical system inspected by a licensed electrician before turning your power back on.  
  • Know how to use your backup generator.
    Make sure you've registered your generator with JEA to avoid injury or death of JEA employees working on power lines.  

Map of Current Outages

View a map of the current outages in our service area and the number of customers affected.

FEMA: What to Do During a Hurricane  

  • Listen to the radio or TV for information. Follow precautions and warnings issued by your county’s Emergency Operations Center.
  • Stay indoors during the hurricane and away from windows and glass doors. Do not be fooled if there is a lull; it could be the eye of the storm - winds will pick up again.
  • Ensure a supply of water for sanitary purposes such as cleaning and flushing toilets. Fill the bathtub and other large containers with water.
  • Evacuate if you are directed by local authorities to do so. Follow instructions.

For more information, visit FEMA's website