Start/Transfer/Stop Service

Start/Transfer/Stop Service

New Customers

Welcome to the neighborhood! If you’ve never had service with JEA before, we’ll need to get you started with an account. You can do this all online, and will just need a few forms of identification, a deposit, and the service address. We may even be able to turn on service the same day.

Get started now  

Start New Electric or Water Service

You can start service at a new address any day of the week, except Sundays and on holidays, and you can schedule your desired start date up to 30 days in advance. This can be convenient during a move. Please note that next-day service may not be available for new homes, because of installation or inspection requirements.

Utility service is provided to you on a credit arrangement. You are billed for water, sewer and/or electricity after you have used it. As a result, credit must be established by every applicant before service can start. 

Start New Service 

Transfer Electric or Water Service

There are lots of last-minute things to do when moving to a new home. That’s why we’ve made it easy to cross one thing off your list. If you move within our service territory, all you need to do is transfer your present electric and/or water service. Simply complete a transfer request (up to 30 days before the desired transfer date) and we'll take care of the rest.

Transfer Service 

You will need to pay a small Account Establishment Charge - it will be applied to your first bill at your new address.

Stop Electric or Water Service

To stop your service, you will need to give us at least three days' notice.  Turn-off service is available Monday through Friday, no holidays. If you made a deposit, we'll apply it to your final bill. And if there's a credit, we'll mail it to the forwarding address you provide in your request.

Stop Service 

To ensure the continued safety and security of our customers' accounts, will stop supporting Internet Explorer 6 and 7 on Jan 31st, 2015. If you receive this message you are currently using one of these browser versions and we recommend that you upgrade to avoid problems accessing in the future.