in our community banner


Disclaimer and Privacy Policy

The content of JEA’s Internet site is provided for informational purposes only. JEA does not accept any liability to any person for the information or advice which is provided on this site or incorporated into it by reference. The information on JEA’s Internet site is provided on the basis that all persons accessing the site undertake responsibility for assessing the relevance and accuracy of its content. JEA makes no claim as to the suitability, completeness, accuracy or authenticity of the information contained in any external Internet site linked to this site. JEA does not accept any liability to any person for the information or advice which is provided on linked Internet sites or incorporated into them by reference. Nor is a link an endorsement of any product and/or service advertised on a linked Internet site. Under no circumstances, including, but not limited to, negligence, shall JEA be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site.

Any links to Internet sites which are external to this site have been created on the basis that persons accessing the site undertake responsibility for assessing the relevance and accuracy of their content, and are advised to verify all representations, statements and information and obtain independent advice before acting on any information contained in or in connection with said linked Internet sites.

Copyright in the material on this Web site is owned by JEA. You acknowledge and accept that your use of JEA’s Internet site indicates your acceptance of this disclaimer and the following Privacy Statement.

Privacy Statement

Regardless of whether information is provided to JEA by personal visit, mail, e-mail or Web site, it may be considered a public record and subject to disclosure under Florida’s Public Records Laws. Any information deemed confidential and exempt from Florida Statute 119 should be clearly marked.

If you choose to share personal information, such as sending an email, or filling out an electronic form with personal information, the information will be saved for a designated period of time in order to comply with the State of Florida'’s archiving policies. Such information also becomes a public record unless exempted by State or Federal law.

JEA’s Internet site may use session cookies (tokens that remain active until you close your browser) in order to make the site easier to use. You can choose not to accept these cookies and still use the site, but it may take you longer to fill out the same information repeatedly and clicking on the banners will not take you to the correct link. Refer to the help information in your browser software for instructions on how to disable cookies.

Under Florida law, e-mail addresses are public records. If you do not want your e-mail address released in response to a public-records request, do not send electronic mail to this entity. Instead, contact this office by phone or in writing.

JEA MyBudget Promotion Apple® iPad Air® Giveaway Game Promotion Disclaimer

These Official Rules apply to the JEA MyBudget Promotion ("Promotion") being conducted by JEA. This Promotion begins Thursday, January 1, 2015, at 12:01 AM (EDT) and ends on Saturday, February 28, 2015 at 11:59 PM (EDT) or until all iPads have been awarded (the "Promotion Period."). THIS PROMOTION IS VOID WHERE PROHIBITED BY LAW OR REGULATORY ORDER BY THE FLORIDA PUBLIC SERVICE COMMISSION. RECEIPT OF THESE OFFICIAL RULES DOES NOT CONSTITUTE ENTRY INTO THE JEA MYBUDGET PROMOTION. ENROLLMENT IN JEA’S MYBUDGET SERVICE DOES NOT GUARANTEE YOUR CHANCE OF WINNING.


“Participant(s)”: This Promotion is open only to legal residents of the United States (excluding Puerto Rico, Guam and the U.S. Virgin Islands), who are 18 years or older at the time of entry, and who have entered into the Promotion by subscribing in JEA’s MyBudget service on JEA’s website,, via phone at 665-6000, or in person at our walk-in Customer Care Center located at 21 West Church Street, Jacksonville, FL 32202 and continuing the subscription at a minimum through the Promotion Period. Employees of JEA (permanent or temporary), its respective subsidiaries, affiliates, reward or Prize suppliers, and advertising and promotion agencies, including Administrator, and their immediate families (spouse, parents, children and siblings and their respective spouses) and individuals living in the same households of such employees are ineligible to participate.

Participants must enter this Promotion by subscribing to JEA’s MyBudget service on JEA’s website,, via phone at 665-6000, or in person at our walk-in Customer Care Center located at 21 West Church Street, Jacksonville, FL 32202. Entries submitted by mail or through any method other than those submissions as described in these Official Rules will not be considered valid entries into this Promotion. “MyBudget” is a levelized payment service provided by JEA. All registrations must be received by 11:59 PM (EDT) February 28, 2015. JEA will only receive entries into this Promotion through subscriptions submitted through its website,, via phone at 665-6000, or in person at our walk-in Customer Care Center located at 21 West Church Street, Jacksonville, FL 32202. LIMIT: Only one entry per JEA account number. All registration/entries become the property of JEA and will not be acknowledged or returned. By entering into this Promotion, each entrant agrees to JEA’s use of his/her personal information as described in JEA’s Privacy/Disclaimers website ( and in these Official Rules. In the event of any discrepancy between the privacy policy and these Official Rules, these Official Rules shall control and govern.

“Prize(s)”: A total of THREE (3) Apple® iPad Air® (16GB, Wi-Fi) devices and Kensington Commercio Hard Folio Case and Adjustable Stand for Apple® iPad Air® will be awarded to THREE (3) Participants who have validly subscribed and continue to subscribe in the JEA MyBudget service during the Promotion Period as stated in these Official Rules. The Approximate Retail Value for each Prize is $519 (U.S. Dollars). No internet service is provided with the Prize(s).

Winning Participants will be chosen at random. After selecting winning entries, JEA will contact the Participants using the information provided by the Participant in his/her Promotion entry. JEA will contact Participants via phone and an email notification. All awards will be under the direction of JEA’s Administrative Staff. Entries are declared made by the authorized JEA account holder at the time of entry submission. A Participant claiming a potentially winning entry may be required to provide JEA with proof that the Participant is the authorized JEA account holder for the address associated with the potentially winning entry.

Promotion odds are based on the total number of qualified entries received. Only the above-referenced Prizes will be awarded in this Promotion.

Each winning Promotion Participant must claim the iPad Air® prize in person from JEA’s Customer Center located at 21 West Church Street, Jacksonville, Florida 32202. Each winning Participant may be required to verify ownership of a winning entry through presentment of JEA’s notification of winning entry and valid photo identification. The Prize will be forfeited if the recipient is in non-compliance with these Official Rules or if the selected potential recipient cannot be contacted, provides incorrect email or mailing address, is ineligible, fails to claim the Prize by March 30, 2015, or if the Prize notification or Prize is returned as undeliverable. In the event a winning Participant does not respond before March 15th, 2015, JEA will choose another winning entry from the pool of validly submitted entries received before 11:59 PM (EDT) February 28, 2015. Acceptance of a Prize constitutes permission for JEA to use winning Participant’s name, voice, likeness, along with his or her address (city and state); and the right to use and publish their entries, proper name, and any statements made or attributed to such winner (collectively, the “Attributes”) in any and all media, unless prohibited by law. This includes, but is not limited to, media now known or hereafter devised, without notice, review or approval, in perpetuity and throughout the universe for advertising and promotional purposes in connection with this Promotion without further compensation, and releases JEA from all claims arising out of the use of such Attributes.

By entering this Promotion, Participants agree to be bound by these Official Rules. Participants selected to win a Prize will be notified by phone and by email following the drawing. If any non-compliance with the Official Rules or failure to respond and execute and return the appropriate forms within the applicable time period noted in these Official Rules, it will result in forfeiture of the Prize and an alternate winner will be randomly selected from all eligible entries received. In accepting the Prize from JEA, winning Participants shall release JEA, and its officers, directors, and employees from any injuries, damages or losses of any kind including death that may arise out of the participation in this Sweepstakes or out of the acceptance, use, misuse or possession of the Prize. The odds of winning depend upon the total number of actual eligible entries received.

To ensure the continued safety and security of our customers' accounts, will stop supporting Internet Explorer 6 and 7 on Jan 31st, 2015. If you receive this message you are currently using one of these browser versions and we recommend that you upgrade to avoid problems accessing in the future.