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Alert Preference Center

For some alerts, you can only enroll your default contact methods. Such alerts state “Default text or email only.” To update your default contact methods, visit Update Account Information. 

Alerts apply to all premises on this account.

 

Contact Methods

GRANGER,JOCELYN (default)

Voice: (904) 325-9645Edit Contact

Email: pared@jea.comEdit Contact

To update your default contact methods visit Account Options.

The voice (Voice)

(333) 222-1717Edit Contact

Add New Contact Method

Alert Options

Account

Service Started/Stopped

Learn when your utility services start or services are stopped.  
Default text or email only.

Enrolled Contacts

Disconnect Warning

 We’ll alert you when your utility services are at risk for disconnection due to non-payment.
Default text or email only.

Enrolled Contacts

Disconnect Notice

One day before your services are scheduled to be disconnected, we'll send you an alert. 
Default voice only.

Enrolled Contacts

Billing & Payment

Bill to Date

Every Wednesday, we'll tell you what your total bill to date is.  

Enrolled Contacts

Select Contact(s)

Bill Reminder

We'll send you a reminder three business days before your bill is due.
Default text or email only.

Enrolled Contacts

Select Contact(s)

Payment Posted

We'll alert you when a walk-in or mailed payment is posted to your account. 
Default text or email only. Customers making bank or credit card payments via jea.com are automatically alerted.

Enrolled Contacts

Select Contact(s)

Usage

Electric Cost ($) Exceeds

We'll alert you when your electric cost exceeds your set limit. 

Enrolled Contacts

Select Contact(s)

Electric Usage (kWh) Exceeds

We'll alert you when your electric usage exceeds your set limit.

Enrolled Contacts

Select Contact(s)

Water Cost ($) Exceeds

We'll alert you when your water cost exceeds your set limit. 

Enrolled Contacts

Select Contact(s)

Water Usage (Gal) Exceeds

We'll alert you when your water usage exceeds your set limit.

Enrolled Contacts

Select Contact(s)

Leak Detection

We'll alert you when we have detected abnormal water usage associated with your account.  

Enrolled Contacts

(EMAIL) GRANGER,JOCELYN,

Outages & Notices

Outage Information

When you report an electric outage, we’ll keep you updated on the restoration progress.

Enrolled Contacts

Select Contact(s)

Boil Water Advisory

We'll notify you when there is a precautionary boil water advisory in effect for your service address and when the advisory has been lifted. 

Enrolled Contacts

(EMAIL) GRANGER,JOCELYN,

Sanitary Sewer Overflow

We'll notify you when pollution events occur within the JEA service territory that is in the vicinity of your service address. 

Enrolled Contacts

(EMAIL) GRANGER,JOCELYN,

News from JEA

Monthly Customer Newsletter

Once a month, get the latest about energy and water efficiency, JEA's environmental efforts, and what our employees are doing to help make our community a better place.

Enrolled Contacts

(EMAIL) GRANGER,JOCELYN,

Neighbor to Neighbor Program

Your donation makes it possible for less fortunate residents in our community to maintain utility services during a financial crisis.

Donate Now

Return to Manage My Account

View and track your usage, as well as report outages and service issues.

Manage My Account

Add Contact Information

Edit Contact Information


Please note that "do not disturb" only applies to electric outages.

Do not disturb between:

Delete Contact

x

Are you sure you want to delete contact?

Cancel

Confirmed

x

[Contact Method] has been successfully removed.

Text Messaging Alert Agreement

x

By agreeing to these terms and conditions, I am providing my electronic signature authorizing JEA to send information about my account via text to the mobile number provided. I also agree to the Mobile Terms and Conditions. Message frequency depends on the user. Message and data rates apply. For assistance, text HELP to 665600 and/or 69532 or call (904) 665-6000.

Cancel

Text Messaging Alert Agreement

x

By agreeing to these terms and conditions, I am providing my electronic signature authorizing JEA to send information about my account via text to the mobile number provided. I also agree to the Mobile Terms and Conditions. Message frequency depends on the user. Message and data rates apply. For assistance, text HELP to 665600 and/or 69532 or call (904) 665-6000.

Delete Contact

x

Are you sure you want to remove [Contact Method] from following alerts?

Cancel

Alert Updates Saved

x

Unexpected Error

x

Cancel

Contact Method Updated

x

This contact method was successfully saved.

Changes Have Not Been Saved

x

The changes you made have not been saved. Are you sure you want to leave the page without saving?

Cancel

Verification Code Has Been Sent

x

Please check your mobile device for a verification code and follow the on-screen instructions.

Didn't receive your verification code? Resend the code now to [mobile phone number].

Didn't recieve your verification code resend code to [users mobile number].

Cancel

Default Contact Required

x

At least one default contact method(voice) is required.