Meet the Project Outreach Team

JEA’s Project Outreach Team

At JEA, we prioritize proactive and transparent communication when initiating new electric, water, and sewer infrastructure improvement projects. Our dedicated Project Outreach Team plays an essential role in engaging with the community from the start and works closely with customers at every stage—before, during, and after the project’s completion. A significant aspect of our design process involves considering projects from the customers’ perspective and taking deliberate steps to minimize community impacts.  

Our Approach to Communication JEA’s Project Outreach Team ensures that residents and businesses stay informed through timely updates via multiple communication channels, including: 

• Door hangers
• Email and USPS mail
• Community Meetings
• Social media
• Texts and outbound calls
• Construction web page

Community Engagement:  In addition to providing updates, the team actively organizes and participates in community meetings, fostering open conversations to hear, understand, and gather feedback on community concerns. This approach helps build strong relationships with homeowners’ associations (HOAs), city and neighborhood organizations, and elected officials, creating lasting community connections.

Key Programs Managed by the Project Outreach Team

• Septic Tank Phase-Out Program
  In partnership with the City of Jacksonville, JEA is committed to eliminating septic systems to improve water quality. The Project Outreach Team acts as the main point of contact, guiding participants through enrollment and providing ongoing support throughout the project. This initiative helps reduce harmful nutrients from entering local waterways, such as the St. Johns River, fostering a healthier environment for the community.
  Learn more about the Septic Tank Phase-Out Program 

• Galvanized Pipe Replacement Project (GPRP)
  JEA developed the Galvanized Pipe Replacement Program to modernize over 200 miles of JEA’s potable water distribution system. This initiative aims to reduce service failures and meet current potable flow standards.
  Find out more about the Galvanized Pipe Replacement Project 

• Lead and Copper Rule Revisions (LCRR) Program
  Also known as the Water Line Verification Project, this program ensures compliance with federal and state regulations regarding lead and copper levels in drinking water. The Project Outreach Team collaborates with residents to identify and replace lead pipes, addressing water quality concerns and supporting safe drinking water access.
  Explore the Lead and Copper Rule Revisions Program 

• Neighborhood Assessment Program (NAP)
  For neighborhoods interested in infrastructure enhancements, JEA Project Outreach facilitates participation in the City of Jacksonville’s Neighborhood Assessment Program (NAP). This initiative supports the conversion of overhead utility lines to underground systems and the extension of water and sewer mains, with financing available through a special assessment process to make these improvements more accessible.
  Learn more about the Neighborhood Assessment Program 

• Well Mitigation Program
  The Well Mitigation Program ensures that customers who rely on private wells maintain safe and reliable water access. The Project Outreach Team collaborates with residents to minimize any negative impacts on private wells during construction, maintaining consistent water quality and reliability.  
  

Our Commitment: Our goal is to implement projects and programs that enhance system operations and reliability, ensuring they are effective, well-understood, and supported by the community. We build trust by demonstrating how our initiatives align with community needs for improved reliability, sustainability, and economic benefits.

These programs highlight JEA’s commitment to strengthening infrastructure, delivering exceptional customer service, and promoting sustainable practices. Continue reading to meet the dedicated members of the JEA Project Outreach Team and learn more about their roles and contributions. 

Greg - Manager, Community Relations & Project Outreach

With over 26 years at JEA, Greg is an experienced leader in community relations and strategic communications. Starting as a co-op intern in 1998, Greg has advanced to his current role as Manager of Community Relations and Project Outreach, overseeing communications for JEA’s energy, water, and sewer projects and programs.

Recognized as one of JEA's top strategic communicators, Greg leads a dedicated project outreach team that collaborates with engineers, project managers, JEA crews, contractors, and key account executives to ensure smooth execution of construction projects with minimal disruption to residential and commercial customers.

Emphasizing the importance of these projects, Greg states, “We must continually upgrade and improve the safety, service, and reliability of our systems for our customers,” underscoring the unique challenges each project presents and the careful planning required to minimize customer impacts throughout a project.

Greg and his team manage key programs, including Jacksonville’s septic tank phase-out program, the Neighborhood Assessment Program (NAP), and the well mitigation program, ensuring they are effectively implemented and communicated to the public. With a focus on transparent, proactive communication, the team keeps customers and stakeholders informed and engaged, fostering trust and collaboration.

Greg also works closely with elected officials and local organizations, attending neighborhood meetings and participating in public forums to promote JEA and our involvement in the community.

Highlighting the personalized approach needed for each project, Greg explains, “No two projects are the same, and each requires special attention for our customers. It’s about making sure we keep the driveway passable at a small independent sandwich shop during a pipe installation or coordinating the right time for a water or electric outage with a local hair salon. Every customer and every business is very important to us.”

Beyond his daily responsibilities, Greg also leads JEA’s Storm Outreach team, playing a key role in communicating with customers during major storm recovery efforts. Greg is also committed to community service, engaging with students through JEA’s Power Pals program and participating in local events like the Gate River Run and St. Johns River Clean-Up. He has also served on the UNF Alumni Association Board as Past President and been involved in the Osprey Club Executive Committee.

Greg’s continued leadership and dedication make him an invaluable asset to both JEA and the Jacksonville community.

Linked In: www.linkedin.com/in/greg-corcoran-bb37588

Lisa - Project Outreach Program Manager

Lisa is passionate about JEA projects and serves as the Program Manager for JEA's Neighborhood Assessment (NAP) and Well Mitigation programs. She plays a pivotal role in leading community initiatives that revitalize our neighborhoods. As the customer liaison for the NAP, she helps customers convert utilities from overhead to underground, significantly enhancing both the aesthetics and reliability of these systems.

Lisa takes quality care of the customers she serves by effectively communicating upcoming projects, and quickly taking action in handling project related complaints and finding amicable resolutions. "I try to put myself in the customer's position and relate with them as best I can," Lisa said. "I know firsthand that construction work can be disruptive and cumbersome at times, but it's necessary for improving our city's infrastructure, and that makes it all worthwhile."

Lisa, a Jacksonville native, takes an active role in volunteering in the community. She especially has a heart for our city's waterways and taking action to preserve our pristine Floridan aquifer. She participates in river and beach clean-ups, tree planting, and much more. "It's so important to keep our beaches and waterways clean, and leave only our footprints when we enjoy them," she said. "Our beaches and waterways are what make Jacksonville such a beautiful and unique city."

For Lisa one of the most rewarding parts of her job is assisting with the community coordination efforts for the Septic Tank Phaseout program. This program features JEA in partnership with the City of Jacksonville to eliminate many of the failing septic tanks and wells in the City. "Not only will this help improve the cleanliness of our waterways by eliminating failing septic tanks, but it will also help improve the quality of life for our customers by offering improved drinking water," Lisa said.

 In the end, Lisa says she's grateful to be part of JEA and the Project Outreach Team. "It is so fulfilling to have the opportunity to make a positive impact in our community," she said.

Linked In: //www.linkedin.com/in/lisa-a-j-21387450/

Leslie - Project Outreach Specialist

With over three decades of experience in customer relations, Leslie is a vital member of the Project Outreach team at JEA. Her role extends far beyond simply communicating about JEA construction projects; she serves as a direct point of contact for customers, ensuring their concerns are heard and addressed. "Being there for our customers is one of the most important aspects of my job," Leslie shares.

"Although construction work near your home or business is rarely convenient, most customers understand it's necessary to maintain reliable electric, water, and sewer services," Leslie explains. "Proactively sharing information is crucial so customers know what to expect before, during, and after a project. It's equally important to be the customer’s voice when they have concerns about how our work affects them."

Leslie’s background in corporate training and management is invaluable, as she both trains and supports the Project Outreach team. Her experience also proves essential in her "grey sky" role as logistics team lead for JEA's Storm Outreach Team, where she oversees direct communications with customers before and after major storms or disasters.

In addition to her outreach responsibilities, Leslie plays a pivotal role in creating proactive communications to keep the community informed about upcoming projects. She handles day-to-day customer interactions for the team and manages JEA’s construction website, ensuring the community has access to the latest updates on projects, traffic detours, and alerts.

A Jacksonville native, Leslie is deeply committed to serving her community. She was recognized as the 2021 JEA Volunteer of the Year for her outstanding efforts. Beyond her professional duties, Leslie is a devoted advocate for shelter animals, often seen helping those in need. Her dedication to proactive communication and community service is at the core of her work at JEA.

Linked In: www.linkedin.com/in/leslie-m-nelson-380a0326/

Chris - Project Outreach Specialist

Chris handles outreach activities for JEA’s Project Outreach Team whenever JEA is called in to help with COJ’s Septic Tank Phase Out program.

Chris knows a thing or two about the importance of improving our waterways. In addition to supporting the Project Outreach Team by proactively communicating planned construction projects, he communicates with JEA customers as part of the Jacksonville Stormwater Utility septic tank phase out program, a joint project between JEA and COJ. 

As a JEA Project Outreach Coordinator, Chris helps coordinate the joint project by assisting with the research required to identify eligible properties. He also arranges meetings with the homeowners of those properties, and uses a database to keep track of all the necessary documents. Once Chris meets with the eligible homeowners, he is the primary point of contact so they know what to expect before, during and after their septic tank is phased out and they are connected to JEA’s sewer system.

Chris says the most rewarding part of his job is being able to help customers while making a positive impact to our environment. Chris recalls one case in particular. “An elderly customer was having a terrible time with her septic tank, but couldn’t afford to fix it.” After Chris took the necessary steps to verify the property qualified for the program, he got to work coordinating the many other moving parts needed to facilitate a connection to the JEA sewer line. “We are glad not only to help improve our river by abandoning another failing septic tank, but also really happy to help a customer in real need,” he said. 

Jordan - Project Outreach Associate

Jordan brings nearly a decade of customer service expertise to her role on the Project Outreach Team. With a strong foundation of formal education and rich cultural exposure, she has developed a well-rounded approach to her work. 

Jordan is committed to recognizing the distinctiveness of each project and ensuring that every impacted customer feels genuinely supported. “Despite any cultural, economic, or lifestyle differences—each situation deserves its own respect and careful attention,” she says.

Her passion for helping people and making a positive impact inspired her to join the Project Outreach team to assist with COJ/JEA's Septic Tank Phase Out program, an initiative dedicated to enhancing the environment and improving quality of life in local neighborhoods. “Whether I’m engaging with property owners or participating in river clean-up events, I feel incredibly fortunate to contribute to the positive transformation of our city.”

Looking ahead, Jordan is eager to continue her work with the Septic Tank Phase Out Program, driven by a commitment to making a lasting difference in Jacksonville.

Linked In: https://www.linkedin.com/in/jordanroysdon/

Scott - Project Outreach Associate

Scott, a U.S. Navy veteran with valuable customer experience, plays a vital role in facilitating communications for JEA projects, particularly the JEA/COJ Septic Tank Phase Out Program.

His dedication to delivering thorough information and support throughout the project lifecycle is evident in his proactive approach and commitment to excellence.

Scott takes pride in contributing to neighborhood transformation and improving community well-being.

“It is great to contribute to the transformation of these communities, making a lasting impact on their development and well-being.”