This site will not function properly without JavaScript enabled. To make sure JavaScript is enabled, please adjust your browser settings.
How To Enable JavaScript
As your community-based utility, JEA is dedicated to ensuring clean and reliable drinking water for our customers. We take stewardship of the community’s water supply seriously and exceed all regulatory requirements of the Florida Department of Environmental Protection (FDEP) and Environmental Protection Agency (EPA).
We deliver more than 120 million gallons of water each day and perform an average of 45,000 water tests each year. JEA makes substantial investments to our water system to ensure the reliability and safety of our water. In 2022, we installed 337,920 feet of new water pipes to replace aging infrastructure and to support the expansion of our distribution system. We continually inspect, maintain and upgrade our existing infrastructure to meet the ever-increasing need for community growth and reliability.
JEA provides a comprehensive summary of our water quality in our annual Water Quality Report. The data in the in this report confirms JEA’s water supply and delivery grids provide an excellent source of high-quality and safe water to all.
Recently, the EPA added an addendum to the Lead and Copper Rule (LCR) that was established in 1991. This new guidance, known as the Lead and Copper Rule Revisions (LCRR), is designed to keep people in the United States safe from the dangers of drinking water contaminated by lead and copper. The LCRR requires all public water service providers in the U.S., like JEA, to take inventory of all water service lines to determine if those lines contain any lead or copper.
The EPA’s overall goals for the LCRR is to:
To comply with the LCRR, JEA’s Water Service Line Verification Project are taking inventory of all water service lines in our service territory. Although we are continually inspecting and upgrading our infrastructure, this project will determine if there are any potentially hazardous service lines remaining in our water system so that we can take the steps needed to replace them. This project will also include JEA inspections of a randomly selected group of customer water service lines as well as a request for customers to complete a water service line self-verification if their home was built prior to June 1986, when the Safe Drinking Water Act was amended to prohibit plumbing material that was not lead-free.
Use the map below to look up your address and view the information we have for your service line. Enter your address in the search bar at the top-right corner of the map.
Using a mobile device? Use our full-screen version for the best experience.Can’t find your address?Be sure you’ve entered it correctly in the search bar. If it includes a direction, such as 123 N 1st street, search 123 1st Street N or with an “N” and the word “North”. If your address is not represented on the map or no instructions are provided, it may not be associated with a JEA account. For questions, call (904) 665-4521 or email WaterQuality@jea.com.
How do I report my private water service line material to JEA?You can report the results of your service line materials to JEA using our online Material Self-Report form found at our Customer Portal. JEA will use this information to complete the service line inventory for our water service territory.
Throughout the Water Service Line Verification Project, we will also physically inspect the water service lines of a randomly selected group of customers. If your water service line is part of this selection, a JEA contractor will dig small holes near the water meter box which is typically located at the curb near the street. This will allow us to check if your water service line is made of lead, copper, galvanized steel or plastic. This work will take about two hours and will not impact water service to you home. You will be notified within 24 hours if a lead line is found. If JEA did not select your water service line for physical inspection, refer to the Frequently Asked Questions below for ways to check your own pipe material.
If you have a water service line made of lead, there are ways to lessen the possibility of lead exposure from your drinking water.
The best way to reduce the risk of lead exposure is to replace any lead water service lines with a plastic line by a licensed plumber, but it's important to remember that lead can also enter your water from other sources, such as plumbing fixtures or solder.
Customers have the option to replace their private water service line at their own expense. JEA recommends contacting a licensed plumber in good standing with the Better Business Bureau (BBB). Any replacement costs from the meter to the home or inside the home will be the responsibility of the customer. If a customer plans to replace their water service line, they are encouraged to contact JEA. This will allow JEA teams to investigate and, if necessary, remove any lead service lines that may exist on the JEA side of the connection.
JEA understands the importance of safe water that is free of lead, which is why we routinely monitor for contaminants in your drinking water according to federal and state laws, rules, and regulations. It’s also why we routinely inspect, maintain and upgrade our infrastructure to ensure we deliver the highest quality water to our customers. Regulatory lead testing conducted in 2023 showed that JEA’s drinking water complied with all federal Lead and Copper Rule standards.
Although we can ensure the safety of the water that leaves our facilities, lead service lines may allow lead from the pipe to leach into the water. However, in June 1986 the Safe Drinking Water Act was amended to prohibit the use of any pipe that was not lead-free to be used for any public water system, residential or non-residential facility. While it is likely that most pipes installed prior to 1986 have been replaced through routine maintenance and upgrades to our infrastructure, JEA will continue to inventory of all water service lines in our territory until all pipe materials have been determined.
According to the EPA, exposure to lead in drinking water can cause serious health effects in all age groups. Infants and children can have decreases in IQ and attention span. Lead exposure can lead to new learning and behavior problems or exacerbate existing learning and behavior problems. The children of women who are exposed to lead before or during pregnancy can have increased risk of these adverse health effects. Adults can have increased risks of heart disease, high blood pressure, kidney or nervous system problems.
If you are concerned about lead in your drinking water, information on lead in drinking water, testing methods, and steps you can take to minimize exposure is available from the Safe Drinking Water Hotline at 800-426-4791 or epa.gov/safewater/lead. You can also contact JEA’s Water Quality section at 904-665-4521 or WaterQuality@jea.com.
Heath Information about Risks of Lead in Water
Since the Environmental Protection Agency (EPA) first published the Lead and Copper Rule in 1991, it has been revised multiple times to better protect children and communities at risk for lead exposure. After several years of review and analysis, the EPA released Lead and Copper Rule Revisions (LCRR) on Oct. 16, 2021. JEA must comply with the rule by Oct. 16, 2024.
Key Lead and Copper Rule Revisions (LCRR) requirements include:
For more information on the Lead and Copper Rule, visit:
Paint, dust, and soil are the most common sources of lead in homes and businesses. Plumbing fixtures, such as the service line that carries water into your home or building, are also a potential source, especially if your pipes are made of lead or galvanized steel.
Lead gets into drinking water due to the corrosion of lead pipes or other parts made from lead, such as solder and some plumbing fixtures, as well as the service line between the street and your home or building.
Yes. When water leaves JEA’s water treatment plants, it complies with all federal and state standards. We perform an average of 45,000 water tests each year, with the samples examined for more than 100 bacteriological and chemical components. You can view our annual Water Quality Reports here: https://www.jea.com/about/water_supply/water_quality_reports/
Exposure to lead can affect multiple body systems and is particularly harmful to young children, the elderly and women of child-bearing age. There is no level of lead exposure that is known to be without harmful effects. If you are concerned about lead in your drinking water, visit the EPA’s Basic Information about Lead in Drinking Water web page or follow the steps below to reduce your lead exposure.
A water service line (also known as a lateral) is the small pipe that carries water into your home or business from JEA’s water main located in the municipal right-of-way and easements.
Service lines can be made of plastic, brass, copper, cast iron, flexible iron, lead, or galvanized steel (which could contain lead). Homes built before June 1988 may have lead pipes that connect your property to the water mains. Homes built after that time should not have a lead service line.
JEA has created a program to both educate our customers and to assist with identifying and reporting lead and copper pipes throughout our service territory. This program corresponds with the requirements of the Environmental Protection Agency’s (EPA) Lead and Copper Rule Revisions (LCRR).
The property owner does — from the JEA meter box, which is usually located at the property line, to the plumbing inside the structure.
A water service line generally enters your home or business through an exterior wall, the concrete foundation, or crawl space. Typically, prior to entering a structure, a shut-off valve is installed and found near a hose bibb on the front or side of the structure. The valves may be above ground level for ease of access and use, and/or just below ground level.
The 2021 U.S. Environmental Protection Agency (EPA) Lead and Copper Rule Revisions (LCRR) require that water utilities prepare an inventory of all water service line materials, for both customer- and utility-owned service lines.
JEA is proactively completing the service line materials inventory to better protect customers by expediting the removal of lead service lines from the drinking water system. JEA is employing a range of methods to check service line materials, including historical records review, vacuum excavation, statistical analysis, and customer self-reporting.
If you are chosen as part of our random audit, a JEA contractor will visit your property and dig one or two small holes. These holes will be used to check the pipe and determine if your service line is lead or galvanized steel. The process takes about two hours to dig a small hole, check the pipe material and restore the area to its original appearance. Typically, fences, retaining walls, sidewalks, porches and hedges will not be disturbed in the process and we will not impact your water line. No water outages are expected.
Afterward, we’ll leave information about your service line at your door. You don’t need to be home during the inspection work.
JEA's contractors will dig the holes in the location of the curb stop valve. The valve is generally located at the water meter. If we need to enter your private property, we will attempt to contact you by knocking on your door or by calling you.
JEA is also requesting that property owners conduct inspections of their own private water service lines for the presence of lead. You can check your own service line using these simple steps:
Here is a link to the EPA’s online guide to assist you with identifying lead pipes. https://www.epa.gov/ground-water-and-drinking-water/protect-your-tap-quick-check-lead-0
If your service line is plastic, copper or brass, these materials are generally accepted as safe plumbing for water lines although there’s still a chance that lead fittings or solder could have been used somewhere in your plumbing system. If you are concerned, please contact JEA’s Water Quality line at (904) 665-4521 or WaterQuality@jea.com to schedule to have your water tested.
If your service line is lead or galvanized steel, consider replacing your service line. The cost of replacing the customer-side of the service line is currently the responsibility of the property owner.
Yes. If you are not part of our initial random field audit and are unable to test your own service line, JEA can assist with identifying your private service line. Please contact us to schedule an appointment at (904) 665-4521 or WaterQuality@jea.comm. This will be completed at no cost to you.
You can report the results of your service line materials to JEA using our online Material Self-Report form found at our Customer Portal. JEA will use this information to complete the service line inventory for our water service territory.
If you think your service line is made of lead or contains a lead solder (a metal alloy made of lead and tin to join pipes together), take the following steps to lessen your chances of lead exposure:
You can learn more about this pending legislation referred to as the Lead Copper Rule Improvement (LCRI). The EPA is currently inviting members of the public to review the proposal, which can be found online.
Proposed Lead and Copper Rule Improvements | US EPA
You may contact JEA’s Water Quality team at (904) 665-4521 or WaterQuality@jea.com and request that your water be tested.
Contact the EPA Safe Drinking Water Hotline immediately at 1-800-424-5323 or visit the EPA website to complete an online form located at https://www.epa.gov/lead/forms/national-lead-information-center-document-request-form
The EPA’s Safe Drinking Water Hotline is also available to answer your questions and concerns at 1-800-424-5323 or visit the EPA website to complete an online question form.
https://www.epa.gov/ground-water-and-drinking-water/forms/online-form-epas-office-ground-water-and-drinking-water
Federal and/or state affordable housing funds may be available through the City of Jacksonville’s Housing and Community Development Division’s Utility Tap-In Program (UTIP) https://www.coj.net/departments/neighborhoods/housing-and-community-development/housing-services/programs/homeowners/utility-tap-in-program.
This financial assistance is for qualified owner-occupied homeowners in the form of a deferred payment loan, which pays for all costs associated with repairing or replacing plumbing, septic tanks, and wells. This program is available to Duval County residents only and is subject to funding availability.
If would like more information on the program qualification requirements, please contact the Housing and Community Development Division at (904) 255-8229.
