Corporate Headquarters

The Customer Solutions Center at the new JEA headquarters, located at 225 N. Pearl St. in downtown Jacksonville, is now open to the public.

The ground-floor Customer Solutions Center is the place for customers to pay their bills, discuss their accounts and learn about ways to save with one-on-one support from JEA Customer Advisors. Our new self-service kiosks accept bill payments with cash, checks, credit and debit cards, and mobile wallets. With our QLess option, you can enter a virtual queue via your mobile device or computer and receive real-time status updates. Rather than wait in line, you can arrive exactly on time.

Join the Line

The seven-story office building is located in the heart of downtown, one block east of the Duval County Courthouse and a short distance from JTA’s Jacksonville Regional Transportation Center, a hub connecting customers to various mass transit options throughout our community.

Read the press release for more information about the building and opening.

How the New Headquarters Building is Committed to Environmental Sustainability

Designed for LEED gold certification

Designed for WELL building standards in energy efficiency

Designed to use 42% less water than a conventional office

Savings of more than 500,000 gallons of potable water per year

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Closed Title: Document Archive

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Downtown Development Review Board (DDRB) Application

Download Ryan Companies Final Approval Application to the DDRB (PDF)

Short-List Firm Site Proposals

JEA’s Board of Directors approved the final rankings for Invitation to Negotiate 010-19 at a Special Board Meeting on April 2, 2019. JEA selected Ryan Companies US, one of three short-list firms selected from six initial respondents, to negotiate the site purchase from the City of Jacksonville, design and build the headquarters.

Ryan Companies US, Inc. - 325 West Adams Street

Kings Avenue Station P3, LLC - Kings Avenue Station

Jacksonville 1-C Parcel One Holding Company - Lot J, Bay Street

Questions and Answers

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Closed Title: When will the building open to customers?

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We will begin serving customers at the new Headquarters on Monday, April 10, 2023. Hours of operation are weekdays from 8 a.m. to 5 p.m.

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Closed Title: Will customers be able to park at the new HQ?

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JEA will provide parking vouchers for the Duval County Courthouse Garage, 151 Clay St.

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Closed Title: What will happen to JEA’s current Customer Center and Tower at 21 West Church Street?

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JEA will continue to maintain its current buildings until a new owner(s) is secured. JEA will market the properties for sale and possible redevelopment.

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Closed Title: Will customers be able to access the Church Street Customer Center after April 10?

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No, the Customer Center at 21 West Church Street will not be open to the public after April 7, 2023.

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Closed Title: How many floors is the new HQ?

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Seven

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Closed Title: How many square feet is the new HQ?

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The new JEA Headquarters is approximately 153,000 square feet.

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Closed Title: What aspects of the building would qualify it as Gold LEED certification?

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The new Headquarters was being planned for a Gold LEED certification for energy efficiency. The new building also was designed to use 42 percent less water than a conventional office. This will result in savings of over 500,000 gallons of potable water per year. That’s the equivalent of 80 single-family homes.

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Closed Title: How was this site chosen?

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JEA is committed to investing in Jacksonville and contributing to the growth of downtown. It will be located in downtown Jacksonville’s central business district for customer convenience and to support area economic development. The site is just east of the Duval County Courthouse lawn and near other city government buildings.

The Headquarters will also enable JEA to attract and retain an engaged workforce.

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Closed Title: Was the HQ built to withstand a hurricane?

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The new Headquarters building was not planned for Category 5 hurricane rating but has been constructed with redundancy measures.

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Closed Title: Did JEA buy the building or will it be leased?

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Ryan Companies purchased the land – 1.5 acres - from the City of Jacksonville for $2.6 million in June 2019. In November 2022, Ryan Companies sold the building to Real Capital Solutions, a Colorado-based real estate investor. Ryan will continue to serve as property manager for the Headquarters, and JEA will be leasing the building.

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Closed Title: What was the construction cost?

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The guaranteed maximum price with Ryan Companies is approximately $75 million; additional interior build-out and improvements is estimated at $25 million.