Water and Wastewater Development

Apply to turn on new service:

• JEA.com
  • 225 N. Pearl St. Customer Care Center
  • 904-665-5260, option 6

• Request a JEA Letter of Service Availability-it will provide the point of connection and next steps for your particular request
  • You must first register with SagesGov.com/JEA at https://www.sagesgov.com/jea-fl
  • You must be in Google Chrome.
  • Once registered, from the home button select Step 1, then Service Availability Request
  • Use of Real Estate number is recommended, follow the examples
  • You will receive response within 10 business days via email
• Any questions can be submitted to JEADevelopment@jea.com

• To determine cost a Special Estimate Determination must be submitted in Step 2 of SagesGov to determine if your tap will be a standard tap or a special estimate tap
• Before you can request a Special Estimate Determination, you will need to request a Letter of Service Availability. Your letter will tell you if you should request a special estimate determination. In some instances, you may need Water Service Locate and Flow Test or a Sewer Locate prior to requesting a special estimate. 
• Capacity Fee Calculator can be found here: www.jea.com/Engineering_and_Construction/Water_and_Wastewater_Development/Self-Service_Center/Capacity_Fee_Calculator_-_Average_Daily_Flow
  
  

• Availability letters : up to 10 business days
• Estimates: up to 10 business days
• New service applications and payment: up to 3 business days
• New Bulk Builder service applications: up to 5 business days
• New tap installation: up to 10 business days
• New meter installation: up to 5 business days

• Availability requests: jeadevelopment@jea.com or 904-665-7710
• New service applications: waterpreservice@jea.com or 904-665-5260 option 6

• JEA Water Pre-Service counter: 225 N. Pearl St, 
• JEA.com
• When paying in JEA.com, select other and enter the specific amount you are paying. Print to PDF your payment confirmation, it will need to be uploaded in Sagesgov.com

• Check (in person or by mail)
• Cash (in person)
• Credit Card (by phone, in person or online)

• Single family homes have a flow of 250 gallons per day (GPD)
• Check the F.A.C. for  the estimated flows that best matches your commercial establishment.
• F.A.C. (Florida Administrative Code) Rule 64E-6.008 Final Document Effective 11/26/2006 can be found here

• Please make the project name the address of your home or business, with the business name included
  • Examples:
    • 123 Broad Street
    • 123 Main Street-Panda Express

Include all applicable RE#’s in request

Self or your name

• JEA Availability Team
  • 904-665-7710
  • jeadevelopment@jea.com

Main extensions will require plans submitted to the JEA Development Team by your engineer. Your engineer will walk you through the development process. Once plans are approved your contractor will install the main extension and you will dedicate the work to JEA to maintain. If the extension is less than 500 LFT, you may request a Special Estimate Determination for the cost of JEA to do the work.

• Create an account in SagesGov: https://www.sagesgov.com/jea-fl
• Once registered in SagesGov, from the home page select Step 1, then select Hydrant Flow Test Application.

In most instances you will receive a response within 10 business days of your request being submitted. If you would like to request the status of your request you can email jeadevelopment@jea.com

If any of the following criteria are the reason for the new letter request, please request  to update your existing availability letter in Step 1 of Sagesgov.com.

• Expired
• Address change
• Flow Change

• Always verify your sewer service location prior to abandoning your septic tank
• When you can’t find your sewer service lateral, JEA can do this for you for a fee
• JEA will send a crew out and camera the line, identify where your sewer service lateral is, and paint its location on the ground. If no sewer service is found you will be notified
• Open an account with SagesGov.com/JEA at https://www.jea.com/Engineering_and_Construction/SagesGov/
• Once registered in SagesGov, select Step 1, then select Sewer Locate Application, after the fee is paid, JEA will send a crew to perform the locate.
• Locate is marked generally within 10 business days of processing the application and payment

• As instructed in availability letter, email fmconnections@jea.com
• Include your project availability number

Low pressure sewer-alternative sewer option when gravity sewer flow cannot be obtained to serve a residential customer.

• Login to your account SagesGov.com/jea-fl
• From your worklist select the project you are inquiring about
• Select Explorer from the blue bar on the left and you will see a list of what has been submitted.
• For details select History from the blue bar.

• Alternative Connection Committee
• Made up of W/WW and Planning Directors
• Meet to review requests for alternative water and sewer option requests

• For requests to be put on the ACC agenda please email the request, plans and reasoning/justification for request to wsedevprojrequests@jea.com
• You will be contacted by a member of the JEA development team to discuss your request
• You will be notified of the planned meeting date
• You will be provided a letter outlining the ACC’s response to your request within 5 business days following the meeting

No, this is an internal meeting only

After your project has been accepted it will be released for meters

• After your as-builts have been approved, your water and/or sewer permits have been cleared AND you have provided the JEA development team with a complete project acceptance package
• Checklist and applicable documents can be found here: https://www.jea.com/engineering_and_construction/water_and_wastewater_development/forms_and_procedures/

• All project infrastructure must be installed
• As-builts need to be approved, an approval letter will be provide
• Permit COC applications can then be submitted with the as-built approval letter to JEA to be cleared

• JEA does not issue temporary water meters
• Apply for a fire hydrant meter after agreeing to the policy found here: https://www.jea.com/Business_Resources/Fire_Hydrant_Meter_Policy_and_Applications/

JEA Real Estate Team: https://www.jea.com/about/real_estate_services/

Outlined in Section 3.11 of JEA’s Design Guidelines found here: https://www.jea.com/engineering_and_construction/water_and_wastewater_development/reference_materials/

Outlined in Section 1.3 of JEA’s Design Guidelines found here: https://www.jea.com/engineering_and_construction/water_and_wastewater_development/reference_materials/

• Pre-Design Meeting: Prefer the project engineer be at the meeting
• Pre-Con Meeting: Contractor, Engineer, Owner’s Representative

Outlined in Section 1.3 of JEA’s Design Guidelines found here: https://www.jea.com/engineering_and_construction/water_and_wastewater_development/reference_materials/

• After plans have been approved
• Before meter will be installed on residential projects and multi-meter commercial project
• Before project will be accepted on single meter commercial projects