Connect Water or Sewer Service

Water Meters

If your home or business does not have a water meter, Please submit a Service Availability Request to determine the availability of service and receive directions on establishing service with JEA. Once the meter is installed by JEA, you will need to have your pipe connected to the meter.  A plumber can be used to make the connection to the meter on the customer side, or if you are comfortable with plumbing processes, you can connect the pipe to the JEA meter on your side.

The most common and smallest available is the ¾” water meter. Larger water meters are available, if needed, but your Service Availability Charge on your monthly bill will go up accordingly. You can think of your water meter as the hose that controls the amount of water flowing into your home or business. Large homes with many bathrooms, a pool and a hot tub, for instance, will need more water supplied to it at once. The Service Availability Charge enables JEA to pay for the vast and expensive underground network of water and sewer pipes supplying your home or business.

Cost assessments are done on an individual basis for the connection of JEA water and/or sewer service. 

While JEA cannot require you to connect to water or sewer service, the Department of Regulatory and Environmental Service (RESD) is the enforcement agency that may require connections depending on circumstances.

Sewer Meters

JEA does not use a separate sewer meter to measure sewer charges. The Service Availability Charge for sewer is based on the size of your water meter.

Irrigation Meters

If you would like to install an irrigation meter in your home or business, you can call JEA’s Water and Sewer Pre-Service Counter at (904) 665-5260, Option 6. Irrigation meters can be quite expensive to install, so please factor all considerations into the cost of your irrigation meter.

Once the meter is installed by JEA, you will need to have your pipe connected to the meter.  A plumber can be used to make the connection to the meter on the customer side, or if you are comfortable with plumbing processes, you can connect the pipe to the JEA meter on your side.  

Visit our rates page to learn more about JEA’s water, sewer and irrigation rates.