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Water Outages and Advisories

Water Outage Notice:

     .12/20/24: There is a broken JEA water main that is affecting all of Nocatee East of US1 (excluding Austin Park, Woodland Park, Walden Chase, and Greenleaf Communities). JEA water crews have isolated the break and are in the process of making repairs. All pressure should be returning to normal. No JEA customers should be without water.  Updates to follow when received.

Water Outages and Boil Water Advisories

Click here to learn more about water outages and what to do during a Boil Water Advisory.


Current Boil Water Advisories

  • Unplanned BWA 12/20/2024 @ 9:00 PM
    All of Nocatee East of US1 (excluding Austin Park, Woodland Park, Walden Chase, and Greenleaf Communities)

Click to view high-resolution PDF of this map

  • Unplanned BWA 12/19/24 @ 5:00 PM
    The Goddard School of Ponte Vedra Beach – 45 Executive Wy
    Endless Summer Dental – 615 A1A N
    NOW! Programs – 50 Executive Wy
    Ponte Vedra Direct Care Podiatry – 10 Executive Wy #112
    Sears Family Dentistry – 35 Executive Wy Ste 100
    Palm Valley Eye Care & Surgeon – 35 Executive Wy Ste 110
    The Retreat @ Ponte Vedra Beach – 35 Executive Wy Ste 104

Recently Lifted Boil Water Advisories

  • Planned BWA 12/18/24 @ 10:00 AM - BWA Lifted 12/20/24 @ 9:37 AM 
    6945 Morse Ave - Savannah Springs Apartments

  • Unplanned BWA 12/11/24 @ 5:31 PM - BWA Lifted 12/13/24 @ 9:12 AM
    3985 Hunt Club Rd - Clubhouse Restaurant

BWA Causes and Recommendations

A precautionary boil water advisory is issued when there is a possibility that the water pressure in the water system dropped to such an extent that bacteria or foreign matter could have entered the water system. This may be caused by one or more of these reasons:

  • A water main break, repair, or system maintenance
  • Damage to water lines or systems due to a storm or hurricane or other event
  • An electrical power outage to a water plant or facility

A mandatory boil water advisory is issued when sample testing has confirmed the presence of microorganisms in the water supply that can cause illness.

Regardless of the type of boil water advisory issued, customers should bring water to a rolling boil for a minimum of one minute prior to using for drinking, food preparation, or cooking during the advisory period. After precautionary BWAs triggered by water outages, main breaks or repairs, it is also recommended that customers flush water lines for three minutes after water returns to remove any air and possible sediments from the lines.
Read Our Recommendations for BWAs 


Sewer/Wastewater Environmental Cautions and Advisory Notices

View Most Recent Environmental Precautions and Possible Sanitary Sewer Overflow Advisories  

Storm Preparation Tip

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Related Links

  • Constituents

    Since your water comes from the pristine Floridan aquifer, most of the elements found in it occur naturally. However, we do add a little chlorine to the water to keep it clean as it travels through pipes on the way to your faucet.

  • Safety

    JEA’s water quality meets standards demanded by federal and state regulatory agencies - it is safe to drink. Every year, we collect and test over 45,000 samples throughout our service territory for over 100 bacteriological and chemical components to ensure compliance.

  • Water Quality Reports

    The Annual Water Quality Report provides information on JEA’s water treatment systems, any contaminants found in the water, and answers to frequently asked questions.