JEA Responding to Customers Due to Hurricane Idalia

2023-08-30

JACKSONVILLE -- JEA leadership has been closely monitoring impacts after Hurricane Idalia made landfall about 7:45 a.m. near Keaton Beach, Fla.

JEA electric crews are deploying to respond to outages in the area. JEA crews are working to restore outages as they occur and will monitor wind speeds to ensure their safety.

Out-of-state mutual aid crews arrived last night and more are expected today to assist JEA crews with power restoration. If crews are not needed in Jacksonville, they will be deployed where help is needed most.

“We are grateful for our public power partners who are here to help us serve our customers and respond to the storm’s aftermath,” said JEA Managing Director & CEO Jay Stowe.

Beginning at 6 a.m. today, Aug. 30, JEA declared a System Emergency for its electric, water and support operations.

JEA encourages all residential and commercial customers to visit jea.com/outage or call (904) 665-6000 to report outages. Customers also can text “OUT” to MyJEA (69532) to report their outage. 

If you are currently without power and have sustained damage to your property or its electrical system, you may need to have an electrician repair the damage before power can be fully restored. Visit jea.com/weatherhead for more information on this.

If your home sustained flood damage, please contact FEMA for information on restoration assistance at www.fema.gov.

Customers should visit jea.com/storm and JEA’s Facebook and X/Twitter pages for the latest updates on Hurricane Idalia.

Video: See Jay Stowe and other JEA leaders greet mutual aid crews.

About JEA

JEA is a not-for-profit, community-owned utility that provides safe, reliable and affordable services to more than one million residents across four Northeast Florida counties. JEA is not owned by investors. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA's 2,000+ workforce is dedicated to ensuring the demands of its customers are met, both today and for generations to come, while protecting our precious natural resources and supporting our region's growth and economic development.

Media Contact

Karen McAllister
JEA Media Relations
media@jea.com | (904) 665-5500

Category:

• customer
• storm