eBill Address Instructions

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How to Add JEA eBill Address to Your Email App's Address Book of Safe Senders List

The following instructions will help you add JEA’s new eBill email address to your email app’s address book or Safe Senders list for common email platforms.

It’s possible your email app doesn’t use a Safe Senders list. As a general rule, we recommend adding ebill@mail2.jea.com as a contact in your email app’s Contacts, People, or Address Book feature. This will automatically allow emails from that address to go directly to your inbox.

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Closed Title:Gmail

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Visit this link in Gmail Support with your computer for instructions on how to create a filter for incoming mail.
When creating a filter, enter ebill@mail2.jea.com in the “From” field and your Gmail account in the “To” field. On the next screen, tick the box for “Never send it to Spam.”
Alternatively, you can add ebill@mail2.jea.com as one of your Google Contacts. This will allow emails from this address to arrive in your inbox and will not be treated as spam.

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Closed Title:Yahoo Mail

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From mail.yahoo.com, click on the Settings gear in the upper right corner, then More Settings.
Look for the Filters link on the left-side navigation. Then click “+ Add new filters.”
Type a filter name, then in “Set rules” under “From,” select “Contains” and then enter ebill@mail2.jea.com. Then indicate which folder you’d like these emails to go into. Then click Save.
Alternatively, you can add ebill@mail2.jea.com as one of your Yahoo Contacts. This will allow emails from this address to arrive in your inbox and will not be treated as spam.
Click the Contacts icon from your Yahoo Mail inbox (this is to the left of the Settings gear), then click the three dots at the top right and select “Add a new contact.”

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Closed Title:Outlook.com

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In your Outlook.com email inbox, click the gear in the upper-right corner to go into Settings. In Mail Settings, click the link for Junk email. Then look for the section called “Safe senders and domains.”
Click the “+ Add” link to add ebill@mail2.jea.com, then click Enter. Be sure to click the Save button at the bottom of the window.
Alternatively, you can add ebill@mail2.jea.com as one of your Outlook Contacts. This will allow emails from this address to arrive in your inbox and will not be treated as spam.
Click the People icon on the left-side nav and click the link to “Add a contact.”

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Closed Title:iCloud.com

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For icloud.com and me.com email addresses, sign in to icloud.com and go to your Contacts app. If you’re using Apple Mail on a Mac, you can also go to your Mac computer’s Contacts app.
Click the Plus sign (+) and select New Contact or Create New Contact. Add ebill@mail2.jea.com to a new contact, then click the Done button. You’ll automatically receive email from contacts listed in your Contacts app.

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Closed Title:Comcast/Xfinity

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Click the gear in the upper-right corner, then select Email Settings.
Look on the left-side navigation under Mail. Click Filter Rules.
Click Add New Rule button.
Type a name for your rule, then click “Add condition.” Select “Sender/from” and then enter ebill@mail2.jea.com.
Click Add action link below and click Keep.
Click Save button.

eBill Address Instructions

How to Add JEA eBill Address to Your Email App's Address Book of Safe Senders List

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