JEA Warns Customers Against Ongoing Scams

2014-11-12

Jacksonville, FL - JEA is once again warning its customers to beware of scams involving utility bill payments. This is a nationwide operation and while the tactics change, the intent is the same – to steal money from utility customers.

The latest scam involves phone calls to residential and commercial customers informing them of impending disconnect unless a payment is made by credit card. The most important weapon against these scams is to know the status of your account.

JEA customers at risk for disconnect are informed by JEA on their JEA bill, in a letter from JEA and via phone message by an automated call. At no time will a JEA representative request a credit card number, prepaid card number or money order number over the phone or at the branch offices. Credit card payments are made through a third-party vendor via jea.com or JEA’s phone system. Both payment methods are initiated by the customer.

JEA offers more than 130 locations to make cash and check payments. These payments are provided at no extra charge to the customer. Should one of these locations charge to make a payment, JEA customers are asked to call 665-6000 to report the incident and JEA will remove the location from its list.
JEA provides the following payment options:

• JEA accepts the following forms of payment: major credit cards (Visa, MasterCard American Express and Discover), debit card with Visa logo, personal check, cash or cashier check
• Pay online: Customers can pay their bill using a debit card, major credit card, checking or savings account. JEA's automated bill payment system is available 24 hours a day, seven days a week. 
• AutoPay: JEA's electronic payment service allows customers to authorize their bank, credit union, or savings and loan to deduct the monthly utility bill automatically from a checking or savings account. Learn more »
• Pay by Phone: Call (904) 665-6000 customers can pay their bill using a major credit card, checking or savings account. JEA's automated bill payment system is available 24 hours a day, seven days a week
• Pay by Mail
• JEA Authorized Payment Only Locations: Winn-Dixie and Publix stores and Duval County Tax Collector offices. Learn more »

Category:

• customer
• payment options