JEA Prepared to Respond to Tropical Disturbance

2024-09-23

JACKSONVILLE – JEA is closely monitoring a tropical disturbance in the Caribbean that is forecast to become Tropical Storm Helene. The utility encourages customers to be prepared for possible power outages and isolated flooding later this week.

The storm is forecast to become a hurricane by early Wednesday morning, according to meteorologists. Current models indicate landfall on the Gulf Coast of Florida Thursday.

JEA encourages all residential and commercial customers to visit jea.com/storm to ensure contact information is up to date and to register for power restoration alerts.

Customers also can prepare by:

• Ensuring supply kits are stocked.
• Reviewing family or business emergency plans.
• Bringing loose outdoor items indoors.
• Ensuring trees are trimmed near your home or business.

Outages and Safety

Once the storm passes and weather reports indicate it is safe, JEA immediately enters the restoration phase of our emergency operations. We ask for patience as crews assess the outages caused by the storm. JEA crews will work as quickly and safely as possible to restore services.

There are three ways to report an outage:

1. Visit jea.com/outage to view JEA’s Electric Outage Map and report an electric or water outage.
2. Call (904) 665-6000 to use our automated system.
3. Text OUT to 69532 (MyJEA).

JEA will keep customers informed with important notifications via email and social media. Community members also can find preparation tips and other important resources at jea.com/storm.

About JEA

JEA is a municipal utility providing safe, reliable and affordable services to more than one million residents across four Northeast Florida counties. JEA is not owned by investors and does not earn a profit. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,200-plus workforce is dedicated to meeting customer needs, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development. Learn more at jea.com.

Media Contact

Karen McAllister
Media@jea.com | 904-665-5500

Category:

• customer
• storm