JEA Board Approves Rate Adjustments

2025-03-25

Jacksonville, FL - The JEA board of directors on Tuesday approved incremental adjustments to electric, water and sewer rates.

The rate changes will allow JEA to continue investing in sustainability, new technologies and infrastructure while keeping rates among the lowest in the state. JEA also is making significant investments in upgrading plants and facilities to meet state and federal regulations and better serve customers. 

On average, residential customers will see a 3.7 percent increase in their overall utility bill starting April 1, assuming their consumption stays the same as in 2024. The board also approved rate adjustments for fiscal year 2026. Starting Oct. 1, residential customers will see a 5.1 percent increase in their overall utility bill when using 1,000 kilowatt hours of energy and 6,000 gallons of water a month.   

Residential customers can use a bill estimator on jea.com to assess upcoming changes in their bill. 

JEA has worked hard to minimize impacts on customers. Even with increases, JEA expects to continue to offer the lowest overall utility costs among major cities across Florida. 

The rate adjustments include a new tiered structure for electric rates that offer an opportunity to keep electricity bills more affordable for customers who consume less electricity. 

JEA is committed to offering solutions to help all of our customers, including:  

• Offering free on-site energy audits for homes and businesses. 
• Relaxing eligibility criteria for payment arrangements and extensions. 
• Working with local nonprofits that provide utility bill assistance. 
• Providing practical ways to save on electricity and water costs. 
• Offering residential and commercial efficiency rebate programs that help save money on the upfront costs of energy- and water-efficient appliances and equipment. 

For more information on the rate changes, please visit jea.com/value.     

About JEA

JEA is a municipal utility providing safe, reliable and affordable services to more than one million residents across four Northeast Florida counties. JEA is not owned by investors and does not earn a profit. It was created by the City of Jacksonville to meet the electricity and water needs of those who live in Jacksonville and surrounding communities. JEA’s 2,200-plus workforce is dedicated to meeting customer needs, both today and for generations to come, while protecting our precious natural resources and supporting our region’s growth and economic development. Learn more at jea.com.

Media Contact

Karen McAllister
media@jea.com | 904-665-5500

Category:

• corporate
• customer
• electric
• rates