Meet the Project Outreach Team

JEA's Project Outreach Team examines each construction project to anticipate, limit or eliminate potential customer impacts. They communicate relevant project information to customers in a timely manner, through project signage, website, mailers, door hangers, social media, face-to-face and neighborhood town meetings – whatever is needed. The team is also available throughout the project to identify issues, answer customer questions and handle any concerns. Keep reading to get to know each of the members of this very important team.

Greg - Manager, Community Involvement & Project Outreach

Greg is one of JEA’s best communicators. As the Manager of JEA’s Project Outreach, he works closely with JEA project managers, crews and Account Executives to ensure the utility’s water, sewer and electric construction projects run smoothly, causing as little disruption as possible to JEA commercial and residential customers.

“These construction projects are important,” Greg said. “We must continually upgrade and improve the safety, service and reliability of our systems for our customers.” 

“No one project is the same,” said Greg, who’s worked at JEA for 26 years. “My team also works collectively with our JEA Account Executives and Business Support Staff. They often have firsthand knowledge of the needs and requirements of individual businesses that will help us with project planning and customer communication.”

Case in point: JEA’s construction work over the past few years around Jacksonville’s downtown and the sports and entertainment complex. Greg, along with JEA Account Executives, worked closely with a host of stakeholders: SMG, which manages the stadium and the entire complex, the City of Jacksonville and local businesses. The objective was to ensure the construction projects had minimal impacts to event-goers. 

“You’d be surprised at what a delicate balancing act this can be between all the events at EverBank Field, The Baseball Grounds of Jacksonville, Metro Park, Memorial Coliseum, Jacksonville Fairgrounds and the many venues downtown,” he said. “We want to make the construction experience as painless as possible.”

Greg is careful to add that JEA doesn’t just communicate and coordinate with large corporations like SMG. “It’s also about making sure we keep the driveway passable at a small independent sandwich shop during a pipe installation or coordinating the right time for a water or electric outage with a local beauty shop,” Corcoran said. “Every customer and every business is important to us.”

Lisa - Project Outreach Program Manager

Lisa is passionate about JEA projects and serves as the Program Manager for JEA's Neighborhood Assessment (NAP) and Well Mitigation programs. She plays a pivotal role in leading community initiatives that revitalize our neighborhoods. As the customer liaison for the NAP, she helps customers convert utilities from overhead to underground, significantly enhancing both the aesthetics and reliability of these systems.

Lisa takes quality care of the customers she serves by effectively communicating upcoming projects, and quickly taking action in handling project related complaints and finding amicable resolutions. "I try to put myself in the customer's position and relate with them as best I can," Lisa said. "I know firsthand that construction work can be disruptive and cumbersome at times, but it's necessary for improving our city's infrastructure, and that makes it all worthwhile."

Lisa, a Jacksonville native, takes an active role in volunteering in the community. She especially has a heart for our city's waterways and taking action to preserve our pristine Floridan aquifer. She participates in river and beach clean-ups, tree planting, and much more. "It's so important to keep our beaches and waterways clean, and leave only our footprints when we enjoy them," she said. "Our beaches and waterways are what make Jacksonville such a beautiful and unique city."

For Lisa one of the most rewarding parts of her job is assisting with the community coordination efforts for the Septic Tank Phaseout program. This program features JEA in partnership with the City of Jacksonville to eliminate many of the failing septic tanks and wells in the City. "Not only will this help improve the cleanliness of our waterways by eliminating failing septic tanks, but it will also help improve the quality of life for our customers by offering improved drinking water," Lisa said.

In the end, Lisa says she's grateful to be part of JEA and the Project Outreach Team. "It is so fulfilling to have the opportunity to make a positive impact in our community," she said.

Leslie - Project Outreach Specialist

With over three decades of experience in customer relations, Leslie is a vital member of the Project Outreach team at JEA. Her role extends far beyond simply communicating about JEA construction projects; she serves as a direct point of contact for customers, ensuring their concerns are heard and addressed. "Being there for our customers is one of the most important aspects of my job," Leslie shares.

"Although construction work near your home or business is rarely convenient, most customers understand it's necessary to maintain reliable electric, water, and sewer services," Leslie explains. "Proactively sharing information is crucial so customers know what to expect before, during, and after a project. It's equally important to be the customer’s voice when they have concerns about how our work affects them."

Leslie’s background in corporate training and management is invaluable, as she both trains and supports the Project Outreach team. Her experience also proves essential in her "grey sky" role as logistics team lead for JEA's Storm Outreach Team, where she oversees direct communications with customers before and after major storms or disasters.

In addition to her outreach responsibilities, Leslie plays a pivotal role in creating proactive communications to keep the community informed about upcoming projects. She handles day-to-day customer interactions for the team and manages JEA’s construction website, ensuring the community has access to the latest updates on projects, traffic detours, and alerts.

A Jacksonville native, Leslie is deeply committed to serving her community. She was recognized as the 2021 JEA Volunteer of the Year for her outstanding efforts. Beyond her professional duties, Leslie is a devoted advocate for shelter animals, often seen helping those in need. Her dedication to proactive communication and community service is at the core of her work at JEA.

Chris - Project Outreach Specialist

Chris handles outreach activities for JEA’s Project Outreach Team whenever JEA is called in to help with COJ’s Septic Tank Phase Out program.

Chris knows a thing or two about the importance of improving our waterways. In addition to supporting the Project Outreach Team by proactively communicating planned construction projects, he communicates with JEA customers as part of the Jacksonville Stormwater Utility septic tank phase out program, a joint project between JEA and COJ. 

As a JEA Project Outreach Coordinator, Chris helps coordinate the joint project by assisting with the research required to identify eligible properties. He also arranges meetings with the homeowners of those properties, and uses a database to keep track of all the necessary documents. Once Chris meets with the eligible homeowners, he is the primary point of contact so they know what to expect before, during and after their septic tank is phased out and they are connected to JEA’s sewer system.

Chris says the most rewarding part of his job is being able to help customers while making a positive impact to our environment. Chris recalls one case in particular. “An elderly customer was having a terrible time with her septic tank, but couldn’t afford to fix it.” 

After Chris took the necessary steps to verify the property qualified for the program, he got to work coordinating the many other moving parts needed to facilitate a connection to the JEA sewer line. “We are glad not only to help improve our river by abandoning another failing septic tank, but also really happy to help a customer in real need,” he said. 

Jordan - Project Outreach Associate

Jordan brings nearly a decade of customer service expertise to her role on the Project Outreach Team. With a strong foundation of formal education and rich cultural exposure, she has developed a well-rounded approach to her work. 

Jordan is committed to recognizing the distinctiveness of each project and ensuring that every impacted customer feels genuinely supported. “Despite any cultural, economic, or lifestyle differences—each situation deserves its own respect and careful attention,” she says.

Her passion for helping people and making a positive impact inspired her to join the Project Outreach team to assist with COJ/JEA's Septic Tank Phase Out program, an initiative dedicated to enhancing the environment and improving quality of life in local neighborhoods. “Whether I’m engaging with property owners or participating in river clean-up events, I feel incredibly fortunate to contribute to the positive transformation of our city.”

Looking ahead, Jordan is eager to continue her work with the Septic Tank Phase Out Program, driven by a commitment to making a lasting difference in Jacksonville.

Scott - Project Outreach Associate

Scott, a U.S. Navy veteran with valuable customer experience, plays a vital role in facilitating communications for JEA projects, particularly the JEA/COJ Septic Tank Phase Out Program.

His dedication to delivering thorough information and support throughout the project lifecycle is evident in his proactive approach and commitment to excellence.

Scott takes pride in contributing to neighborhood transformation and improving community well-being.

“It is great to contribute to the transformation of these communities, making a lasting impact on their development and well-being.”